Scenario One - Gap Analysis

Running head : GAP ANALYSIS : Global communicating theoryGap analytic thinking : Global communication theory[Name]University of PhoenixGap Analysis : Global CommunicationsThe finding of this study is to value the current situation at the prospered biotechnology keep company , Global Communications tumble the issues or opportunities , problems , ethical dilemmas , and lay together closure-state goals . Global Communications has experienced more than 50 percent depreciation in its stock . The company has suggested that their clog is wind competition in topical anesthetic and global markets as well as diversified line of reasoning companies . Benchmark companies much(prenominal) as Continental Communications Inc , AT T , Verizon Communications , and other have managed to creatively overcome constancy stroke while remain ing lucrativeGlobal Communications goals and objectives are to successfull-of-the-moony argue in the evolving telecommunication industry improve earning per ploughshare (EAP , visit customer demands , and increase internet and tax incomes . To that end , the old comportership aggroup up developed a strategic devise to come before new services to its secondary job and consumer customers and identified cost-cutting measures . The contrive will increase revenues and profit through with(predicate) an aggressive globalisation initiative , which outsource and downsize municipal phone call centers and create centers in India and Ireland GC s strategies must formulate into a win-win situation for its stakeholders-stockholders , the display panel of directors , anxiety employees , Technologies Workers confederation (TWU , small businesses and consumer customersSituation AnalysisIssue and Opportunity IdentificationGlobal Communications wants to increase revenues , and profits , through more aggressive globalizat! ion . focus s strategic by nature of study addresses the desires of the Board of Directors to more effectively contend in local markets and expand into the global however , the plan has express solutions and major implications . The exclusion of TWU from negotiations coupled with ineffective communications has resulted in a reduction force (RIF ) that can lead to greater agreemental conflicts .

With the board s approval , the senior team plans also cut cost by outsourcing downsizing the domestic call centers , and relocating employees (to India and Ireland ) at a lower salaryEffective communication between ma nagement , employees , and union is necessary to resolve the internal differences . A business manner of this magnitude warrants a more personal onslaught such as face-to-face communication , quite an than netmail . Kreitner and Kinicki (2004 ) note that Face-to-face is the richest from of communication . It provides immediate feedback and allows for remark of septuple delivery cues such as body language and fortify of voice (p .20 ) The opportunity exists to address immediate concerns and issues that endanger the organization s financial stability and structureIt is questionable , whether the strategic plan , in current form outline all GC s early problems and solutions fortunately , there is an opportunity for management to reevaluating the conclusiveness-making crop whereby , search out other alternatives to increasing both revenue and profits without outsourcing or downsizing their domestic call centers Although , the senior team has developed a plan , they should r eevaluate the implications of their stopping imply ! . Bateman and Snell (2004 ) state decision makers should (1 ) identify and diagnose the problem (2 heave under alternative solutions (3 ) evaluate alternatives (4 ) make the choice (5 ) go across the decision , and (6 ) evaluate the decision...If you want to get a full essay, coif it on our website: OrderCustomPaper.com

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