Study Topic 5 Valuing your customers Essay Example | Topics and Well Written Essays - 1500 words

Study root 5 Valuing your customers - Essay Exampleies need to provide services that correspond to the needs of their customers by acquire rid of the gaps between what the customers receives and what they expect (Rhys, Oakley, Power, & Sinka 2008). Hence, the approximately essential concept in valuation of customers is the organizations capacity to measure, predict, and influence the business value of their customers (Soman & N-Marandi 2010). This make-up is a discussion of how Halo Leisure, manages sport and fittingness facilities for the county of Herefordshire in England. They value their customers and this gives them an advantage over other fitness and sport organizations in the country. Furthermore, the paper outlines the measures that could be taken to improve the satisfaction of members in a sports club. The customer care issues addressed in the paper include market investigate and feedback, the customers expectations and experiences, the staffing issues, customer satisf action, and retention.Market research is used by organizations to inform them of the most appropriate methods or ways to accomplish their aims by offering their services according to the expectations of the customers. According to Bolton & Tarasi (n.d), better customer care in organizations is aimed at increasing the revenues, the value of the shareholders, and profit margins using veritable marketing activities, such as marketing research. Therefore, the organizations need to, critically, understand the value of their customers, which the organizations derives from them and that which the organizations presents to them (Njenga 2010). Therefore, Halo Leisure uses the market research and feedback to attract more customers by delivering services that meet their expectations. For instance, Jon Arget, CEO Halo Leisure, states that the considerable increase in growth and development of an organization is attributed to the changes implemented in the organization according to the needs a nd wants of customers in certain customer care elements. He affirms