Role of the Health and Social Care Worker | Reflection

Role of the Health and Social C be Worker ReflectionSharon Heather Ferguson-GuyOutcome 1 Understand working family relationships in health and social c be11explain how a working relationship is different from a mortalised relationshipA working relationship is where your attitude is to be more reserved yet professional. You will be placed with people that you would work with as part of a team, each of you will work towards achieving the same priorities of c are, working in concert knowing the procedures of the workplace. You mustiness be aware of your responsibilities for any errors or mis back aways, cosmos aware that you are accountable for your actions. You are not in the job to like the people you work with but, having respect for your fellow work colleague is alert as well as obtaining the same in return. So then your personal opinions and feelings are best kept to yourself. A working relationship must have good professional communication skills.A personal relationship i s a relationship through your own choices, like a friend that chamberpot share the same things as yourself, such as hobbies and interests. You may share your thoughts and opinions, the relationship is reciprocated because of the friendship you have formed with them, also with a personal relationship you rout out say what is on your mind without the worry of being reported for stepping out of line. This is where trust bonds a personal relationship and communication is relaxed.12Describe different working relationship in health and social care settingTwo types of working relationships in social care areProfessional relationships i.e. with a doctor, district nurse, service users and the friends or family of them.Working relationships i.e. with my manager, colleagues.(It would be disrespectful to talk to a Doctor for example in the same means as your work colleague)Outcome 2 Work in ship canal that are hold with the employer21describe why it is important to bond to the agreed scop e of the job roleIt is important to adhere to an agreed scope because by straying outside of this I may fix individuals at risk, such as patients in my care and fellow work colleagues. Knowing that I was employed for my skills and qualifications that are in the job description, my employer would be assured in my capabilities for the position. You must not undertake a job role if you are not trained or qualified to do as this can put people in danger as well as yourself, and you will be made accountable. If I was asked to undertake a task that was not in my job role I would have to refuse as I may not be qualified for that particular task. My colleague should be fellow feeling in my refusal as I wouldnt want to put anyone in danger.22Access full and up-to-date details of agreed modalitys of workingAgreed ways of working includes policies and procedures. The employer would have given me my role and responsibilities for my scope of practice this is to make sure that the information given to me for my role is make in the correct manner. They also trust me that I shall do my job within the role with a professional attitude.23Implement agreed ways of workingIt is important to update policies to reflect changes in legislation and make sure that staff understands them, as these will give a ecumenic guidance on how you should carry out your duties within the workplace. If something changes and you are not so sure on the proceedings then you should ask your senior or workplace manager for advice. They will be pleased that you have taken notice of any changes and asking them for advice.Outcome 3 Work in coalition with others31explain why it is important to work in partnership with othersBy working in partnership with others we can use their expertise and provide more effective care, as you will be providing more of a holistic type of care. You will be looking at the individual as a whole person and you will be in touch with their family and friends, also you woul d be in contact with other carers, social workers and Doctors. You are all taking part as a team of support providers that will benefit the individual with their overall care.32Demonstrate way of working that can help purify partnership workingWorking in small teams and regular meetings and keeping good communication all improve partnership working. This will include keeping any information to the relevant persons involved. Having agreed values or outcomes. Ensuring confidentiality.33Identify skills and approaches needed for end conflictsSkills needed for resolving conflict include diplomacy, patience, empathy and good communication skills. There will come a time where a conflict will purloin between work colleagues service users or others that you may have to encounter. Working together as part of a team you can put together knowledge and any ideas to resolve the matter. There will be social factors, values and also conflicts from differences in opinions these can add fuel to th e fire. Communication problems can arise with a lacking of listening skills this can build up the walls so lack of information sharing can falter. You must find a quiet area where conflicts can be discussed so things cannot be misread using mediation skills between parties involved you should therefore use the example infraAll importance is to listen to all sidesAnything that is said even if it is criticism must responded to, with empathyBeing impartial to those involved and the points of conflictDont take criticism to heart as it wont be directed to you personallyIf help from someone else is needed, ask for itIs the person showing congruence to what they are trying to put acrossLook for a compromise that will resolve the issueResolve and defuse for the desired outcomeStaying calmStaying focused and without interruption34Demonstrate how and when to access support and advice aboutPartnership working I should access support and advice about partnership working before taking respons ibility for any major decisions.Resolving conflicts To take advice on resolution before any conflict gets out of hand.ReferencesCaroline Morris, 2011. take aim 3 Health and Social Care Diploma. By Caroline Morris, Val Michie. Edition. Hodder Education. 96-108Doane, GA, 2002. Beyond behavioural skills to human-involved processes relational nursing practice and interpretive pedagogy. Journal of care for Education, 41 issue 9, 400-404.Higgins, M, 2013. Use your influence for good. Nursing Standard, 27 issue 49, 62-63.Tingle, J, Cribb, and A 2002. Nursing Law and Ethics. 2 Edition. Wiley-Blackwell. 22. 2.2Webb, K, 2013. Stand up and be accountable care. Nursing Standard, 27 issue 29, 26.Sharon H Ferguson-Guy / NVQ3 Diploma ECA 1 of 2